You can return or exchange any item purchased through shoeslovebags.com or erectedstore.com within 14 working days of receiving your original order. Returned items must be sent through a courier service of your choice. Returns and exchanges can be based on one or more of the following reasons:
- Dissatisfaction with the appearance of product
- Personal reasons
If the above mentioned conditions apply, shipping charges shall be paid by the customer. In case of a mistake by shoeslovebags.com or erectedstore.com, transportation charges shall be paid by the latter. In case of an exchange, the new product is sent to the customer once the initial purchase is returned. In case of a return of the purchase, the customer receives a refund within 10 working days to a provided bank account number. In case the payment is made by bank card, the refund is made by ordering a reversal with which the payment was made within 10 working days. Bear in mind the following terms, when applying for returns & exchanges:
- Please note that if more than 14 days have passed between the date of receipt of your order and the date of your claim, your claim will not be processed. The only exception are faulty products.
- Receipt must be applied in the return shipment
- Products must be in good commercial form
- Returns and exchanges on underwear are NOT accepted
APPLY FOR RETURN OR EXCHANGE
- Clients, who have made their order as guests please click here
- Clients, who have already registered please log in and chose the RMA tab
WHAT IS THE PROCEDURE?
To place a claim in our system, first you need to enter your order number along with the email address you used when you placed your original order. Users who have a customer profile can directly place a claim using the ‘Reclamation’ button located in their client profile. Users who made their purchase as guests can fill a claim using the button above (Request Return or Exchange). Once you log on to the RMA tab, you will have access to the communication panel and you will receive an automatic message with the address where to return the products.
- RETURNS - If you would like to receive a refund, please send us the following information (as a comment in your RMA claim): IBAN, SWIFT code, Bank name and address, and account holder’s name. Once we receive confirmation that the products have been returned to the specified address, the amount will be refunded within 10 working days.
- EXCHANGES - Please indicate which products from your original order you wish to exchange by selecting them in the section "order items". Please indicate, as a comment in your claim, which item you wish to receive in exchange by sending us a link or product code of the item as well as the desired size. An administrator will then provide you the bank account number when you can transfer the amount needed to cover shipping costs (5 € for Romania, 15 € for remaining EU countries). Once we receive your returned products and the shipping costs have been covered, we will send the requested items within 5 working days. Details relating to a price difference between exchanged items will be discussed further with one of our administrators.
After submiting your request, please send the products to the following adress:
- Sofia, Bulgaria, 1407
- Cherni Vruh Blvd. 47, 5th Floor, Business park Vitosha
- Shai Bulgaria Ltd.
- +359 0700 89 097
Returns & Exchanges shipped to a different adrres will not be considered.
Please note, that taxes regarding bank transfers outside of Bulgaria will be charged to the client.